General Clinic Information
An Appointment is Necessary
To receive the attention you need, an appointment is always necessary. You may contact the Patient Triage Line at (519) 749-4380 if you feel you need an appointment to see a member of your Supportive Care Team before your next scheduled visit. If you need immediate medical care, go to the Emergency Department of Grand River Hospital or your local hospital.
Be Prepared to Wait
You can expect your first visit at the Cancer Centre to be more than two hours.
Parking for Your First Visit
Because your first appointment will take more than two hours, please park in a location that accommodates extended parking such as the parking garage.
Visiting the Cancer Centre While Ill
To prevent the spread of any respiratory infections like colds or influenza, anyone who enters the Cancer Centre or Hospital with a fever, a new or worsening cough, or shortness of breath will need to wear a mask. Masks are available at the main entrance of the Grand River Hospital and Cancer Centre. Family members who are ill must NOT attend appointments.
Hand Washing Practices
Hand-washing is the single most important way to prevent the spread of infection. Wash thoroughly with soap and warm water and use the alcohol sanitizer gel available throughout the Cancer Centre and the Hospital.
Perfume or Cologne
We request that all persons coming to the Cancer Centre refrain from wearing perfumes, colognes or highly-scented lotions or products since many patients and staff have allergies or sensitivities when exposed to these products.